Let’s Define the Problem

Paul’s immediate task is to develop a workable template for the new website design for all departments within his division (product specifications, product images, marketing, ordering details, etc).  Paul has established a division website design committee, and has asked each department head to be a member.

The committee has met five times, and they have had vigorous discussions, but no decisions have been made.  The problems identified are:

• attendees are coming late or not attending,
• attendees are not prepared,
• some key people are not attending,
• room is either too hot or cold or cramped,
• there is no agenda,
• interaction is chaotic or not respecting of each other – new ideas are attacked rather than discussed,
• no tentative agenda identified for subsequent meetings,
• more work was created, but no solutions, and
• feeling frustrated and overwhelmed.